COVID19

Ace Underwriting Group
COVID-19 Response Statements:

04/24/2020

Due to waning response on Saturday during the COVID-19 crisis, we have decided to close our offices on Saturdays until further notice.  We hope this temporary decision will be replaced by reinstating our Saturday hours as soon as possible.  Our weekday hours M-F from 9am to 6pm remain unchanged.  Please feel free to contact our offices during our weekday hours, or send your quote requests via this website 24/7/365 for service during our regular weekday hours.

We thank you for your continued patronage and appreciate you and your continued business.  We apologize for any inconvenience the interruption of our Saturday hours may cause.

03/23/2020

By order of the Broward County Administrator under order 20-01, all non-essential businesses in Broward County are ordered closed. Under section 3g of the order, Insurance Businesses are defined as Essential Businesses. Our three Broward County locations will remain open for business with minimum, on site staff. We ask that you follow our COVID-19 guidelines announced previously and conduct your insurance transactions via remote means. We can provide new sales or service on your existing account by Telephone, E-Mail, SMS Messaging and Fax, without the need for you to leave your home, as directed by the Broward County Government at this time. We invite you to visit our website located at: https://www.underwriting.com to obtain a quote, get our latest COVID-19 response information, or to get our local contact number for your area. We appreciate your continued business and ask that you closely follow the directives from Local, State and Federal authorities for changing conditions and ways to minimize risk to the COVID-19 threat to all the Florida communities we serve every day. As Florida's Insurance Source, we remain open to serve you! Thank you and stay safe.

Ralph Francis, President & CEO
Ace Underwriting Group

03/19/2020

Ace Underwriting Group is following the CDC guidelines regarding the COVID-19 emergency now in effect. While we feel that remaining open to serve your needs and protection is our most important mandate, we want you to know that we take the safety of our staff and their health seriously. In this time of uncertainty, as with all emergency situations that affect Florida, your insurance protection and safety is also our primary concern. To allow our customers to continue to rely on our services while also protecting our employees, we have taken measures to serve your needs remotely. While our staff will be in our offices, we have made it easier than ever for you to transact your insurance business remotely. Using telephone, fax, e-mail or SMS to contact our offices, there are few transactions that can not be handled remotely. We have a robust e-sign platform and can accept photos that might be required and all documents via remote transmission. We ask that you take advantage of these methods, make your installment payments via ACH from your bank account, Credit or Debit cards over the phone or better yet, set up on EFT auto-pay when available. Those who normally use cash to make installment payments because they have no bank account or banking relationship, can do their part by purchasing pre-paid, refill enabled debit cards available while visiting grocery or drug stores and using these cards to make payments by telephone. The result will be a more convenient experience for you, while we limit in-person interactions as recommended by the CDC.

We anticipate the level of in-person contact with you can be limited for this short period of turmoil in the local markets we serve while the COVID-19 threat remains severe and we look forward to once again welcoming you to visit our facilities again soon. Please plan to utilize our remote service options instead of visiting in-person beginning today. If you feel that you must visit our office for assistance with your insurance, we will do all we can to make your visit as brief as possible.  Each office has a dedicated customer service area, away from the working desks our employees use.  This area is kept clean, with regular sanitizing using CDC recommended procedures and limits the possible contamination of our employee working areas.  However, in an abundance of caution for everyone involved, we would prefer to have you utilize our remote service options at this time.  We're asking you to remotely service your account until the COVID-19 emergency is over. Thank you for your patience and understanding during this difficult time, and do all that you can to limit the spread of COVID-19 during this emergency. Please feel free to call our office for all levels of assistance you require between 9am and 6pm ET M-F and Sat 9am-1pm. We look forward to assisting you throughout this emergency and into the calm that will surely follow. Stay safe out there Florida!

Ralph Francis, President and CEO
Ace Underwriting Group

March 19, 2020